Get the Most From Your Calls with IVR

Allow your customers and employees to interact with important databases without the need for agent intervention. Signius Interactive Voice Response(IVR) technology allows callers the ability to interact with your databases to accomplish repetitive tasks at the lowest possible price.

Signius has the experience, expertise and robust technology to make IVR work for you. Consult with us to devise a caller-friendly script tailored to your individualized needs and designed to minimize live agent involvement.

Reduce live agent call handling time and cost by letting the IVR take basic information like names, account numbers, etc. Let us connect your application of any database or knowledgebase needed or used by your callers.

Supply Your Vocal FAQ & Deliver Critical Information
IVR can be used for a wide range of applications including customer surveys, corporate, organization and employee information, technical support, safety and health tips, and disaster backups. We can provide the IVR standalone or link it into contact centers. Doing a lead generation campaign? Use our IVR to ask callers for more information and we can document those calls into a priority database. Have many applicants for job openings or clinical trials? Use our IVR to pre-qualify them. We'll capture the callers' data and transfer the IVR-screened calls to your reps. There are inquiry situations where your customers, clients, and patients may prefer not to speak to live agents. Have Signius' IVR respond with vital and confidential information like bank and credit card balances and medical results. Should they want to speak with live agents we can make that happen too.

Dealer/Office Locator
Assist customers, clients, prospects and patients with finding your store or office with Signius' IVR-enabled dealer/office locator service! We can capture where the caller is located through automatic number identification (ANI) or by having the IVR menu ask them. Then our system matches that information with yours and recites your address and business hours. Want to snatch up and retain that customer or prospect? Offer callers the option of automatically being transferred to the nearest dealer or connect them to a live agent if the caller needs more information.

Front-End Your CRM
Build new and develop existing customer relationships with Signius' IVR. Take orders quickly and automatically by capturing order numbers, quantities, addresses and credit card information. Activate credit cards and prepaid calling cards, then patch in live agents to cross-sell/upsell! Identify callers and route them to contact center agents assigned by customer rank/value, language, product/service or geography. Direct them to the right department or person with our auto-attendant . Use the IVR menus to answer or direct your general inquiries before offering live agent zero-out. Survey your customers about their buying experience.